Enterprise AI, Automation, and CX Transformation

Helping organizations modernize customer experience, automate operations, and deploy AI solutions that drive measurable business impact.

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NorthStar AI Advisory partners with enterprise organizations to navigate the complexity of AI, automation, and customer experience transformation.

Founded by Scott Thomas, the consultancy brings experience from leading technology organizations including OpenText, Oracle, Adobe, Genesys, and Gartner, advising executive teams across financial services, healthcare, technology, telecommunications, and retail.

NorthStar operates at the intersection of strategy and execution, helping organizations align emerging AI capabilities with business priorities and deliver measurable outcomes, including improved customer experience, operational efficiency, and revenue growth.

NorthStar AI Advisory provides senior-level advisory across:

• AI driven customer experience platforms
• Intelligent automation and conversational AI
• Contact center and CX modernization
• Enterprise technology and digital transformation strategy

NorthStar works directly with executive stakeholders to evaluate complex technology landscapes, define strategic direction, and guide high-impact platform decisions.

The practice's approach ensures that strategy translates into execution, and that AI investments deliver tangible business value.